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Automated dispatch: what ISGM subbies think

ISGM sub-contractors are up in arms about the impacts of Telstra’s decision to automate its scheduling and dispatch functions.

The new automated system currently only assigns jobs one at a time, so although both Telstra employees and ISGM subbies may have visibility of their entire day’s work, they cannot organise it themselves.

Subbies say this is a lose-lose outcome. Telstra loses the efficiencies that can come from batching jobs while the supposedly “independent” subbies lose the ability to organise their working day in the way that best suits them.

The early indications are that the automated system will affect sections of the Telstra workforce differently, depending on whether workers are EA-based employees, AWA employees or sub-contractors. So far, however, all agree that the new arrangements will increase, not reduce, inefficiencies while potentially reducing the take home earnings of those paid on a piece-work basis.

The CWU has made representations to Telstra on these issues on behalf of both its Telstra and its ISGM members.  Members are encouraged to stay in touch with their branches in relation to the new system so that the union can monitor experience in the field.

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