Customer Service Delivery restructure continues
The extensive restructuring of Customer Service Delivery (CSD) which began in September last year continues.
Late last month, Telstra notified the CWU that as a result of further proposed changes to business unit structures within CSD, 70 positions would be made redundant from within Business Strategy and Enablement and Field Operations.
The following roles will be affected:
Business Strategy and Enablement
- Business Capability
- Business Planning
- Business lmprovement
Field Operations
- Operational Performance
- Business Operations
- Systems and Process
- Strategic and Commercial Projects
Telstra says that 21 of those roles are currently vacant and 1 role is being performed by a contractor, not employed by Telstra. Overall, this means that 48 current Telstra employees would be affected by this proposal.
The CWU and other Telstra unions met with Telstra to discuss these proposals on 12 July. Telstra says it is actively exploring options for redeployment of employees but can make no final decisions or proposals until the formal consultation period is concluded.
Affected members should contact their state branches for further information and advice.
