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2017-02-24

Optus Pay Rates

CWU notifies dispute over Optus pay rates

The CWU has now notified a dispute with the Fair Work Commission over pay rates and training for employees working on its Single Service Desk. 

As reported in E-bulletin #1, these employees have been performing a wider range of functions since Optus rationalised its Help Desk operations into a single contact point last year. 

The reorganisation has also meant that some employees are now dealing with more complex service resolution issues and procedures – but without extra training or extra pay. 

The notification of a formal dispute follows a number of meetings between the CWU and Optus which failed to resolve these issues. 

Members will be kept informed about progress in this case.

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