Trial of new method to capture time for non-EPOS counter work
CWU members in Post Offices will recall one of the outcomes of the ROM/WFM Back Office Working Group was the introduction of a “diary for counter review” to capture non-EPOS tasks and additional time spent on EPOS tasks. This information is then used in ROM/WFM assessments for staffing post offices.
But union members on the committee have continued to work on trying to get a simpler way to capture this information. IT upgrades to WFM have now created an EPOS transaction to capture non-EPOS tasks (TC4990 WFM Assessment).
It is proposed to trial this EPOS transaction during September in 3 corporate post offices - Melton, Vic, Maddington, WA and Broken Hill, NSW. The trial will be conducted over a couple of weeks and feedback provided to the CWU national office.
In essence, the new EPOS transaction means counter staff will use a shortcut keyboard method or barcode method to record times for non-EPOS transactions. The new transaction will collect time data for a number of different types of non-EPOS tasks.
If the trial outcomes are positive then in the future counter staff will not need to manually record times for non-EPOS tasks during a ROM/WFM review. Additional time spent on EPOS transactions would however still be recorded manually on the “diary for counter review”.
The new process will addresses members’ concerns about having to manually record times for ROM/WFM reviews and hopefully result in more accurate time data for staffing post offices.
