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Telstra trials new workforce management system
Telstra is set to trial a new workforce management system that will replace Connect, which it says is reaching the end of its effective life.
The trial of the new system, called Promise, will initially be held in Adelaide and will run over the next 12-18 months. It will involve a small number of Communications Technicians and Field Delivery Officers and will, in the first instance, be focussed on the handling of NBN-related orders.
A parallel exercise, based in Melbourne, will simulate future operations (including, presumably, NBN work) using the current system.
The CWU will be seeking a detailed briefing from Telstra about the proposed new system. It is also keen to receive feedback from any members involved in the trials.
