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CWU still at odds with Optus on service desk restructure

The CWU’s dispute with Optus over the restructure of its help desk work is still being dealt with in the Fair Work Commission. 

Last year, Optus amalgamated a number of its help desk functions into a Single Service Desk with new roles which the CWU believes involve an enlarged range of activities and responsibilities. Optus, however, provided no training and no extra pay for staff filling these roles. 

Following the lodging of a dispute by the CWU over these issues, the Fair Work Commission directed Optus to conduct a review of the job description and remuneration of the service desk analyst role. 

It also required Optus to inform the CWU of any training that had been conducted for those occupying the new role. 

Optus has now complied with these directions but has not changed its view about the banding level of the new jobs. They have also provided details of the training it has provided. 

The CWU continues to have concerns in both areas, however.  Feedback from members suggests that the training offered has been minimal. The CWU also has concerns about the grading review. 

We have communicated these views to Optus prior to a report-back meeting before the Commission which will probably occur in early May.

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