What members need to know about Telstra’s updates of its Flexibility Policy
Telstra has announced updates to its ‘Flexibility at Telstra’ policy and provided new Hybrid FAQs as part of its Connected Future 30 strategy. The company says these changes are not about mandating office attendance but are aimed at improving connection and belonging, based on engagement survey data.
Key Points from Telstra
- No KPIs or performance measures linked to office attendance.
- The updated policy introduces clearer definitions for:
- Hybrid: employees who spend regular time in the office each month.
- Remote: employees who work from outside a Telstra office most or all of the time.
- On-Site Essential: roles requiring physical presence at a defined location.
- Managers and employees will agree on arrangements that balance flexibility with opportunities for in-person connection.
- Telstra expects all arrangements to be documented in Workday by 2 February 2026, to support planning.
CWU Position
While Telstra insists this is about fostering collaboration and not enforcing a return to the office, we have concerns and will monitor these changes closely.
We have requested a follow-up meeting in early January to review implementation and impacts. In the meantime, should any member experience issues or feel pressured, they should contact us immediately for assistance, advice and record-keeping.
What This Means for Members
Existing approved flexibility agreements remain unchanged. Importantly, there is no set number of days for hybrid work, with Telstra saying “regular” office attendance means some time each month, not fixed days.
Furthermore, Telstra insists that any particular mix of office or remote attendance will not affect performance ratings or career progression.
We will keep members updated as discussions progress with the company progresses.
In the meantime, should you require any further information, please contact your State Branch Official directly for assistance.
