Telstra has advised the CWU that it proposes to further rationalise its Billing and Credit Management functions in its Business Support and Improvement section.
The move will result in 167 positions becoming redundant (including 23 current vacancies) with an unspecified number of these roles being off-shored to an as yet unnamed “industry partner”. At the same time 159 new roles will be created and a further 25 positions which are currently vacant will continue.
The positions involved are chiefly Corporate Support Service and Customer Support (Non-Technical) roles at the Job Family 2, 3i, 3ii and 4 levels (or Workstream equivalent) and are located predominantly in Melbourne and Sydney. A small number of positions in Canberra, Brisbane and Perth will also be affected.
Telstra says that those affected will be given priority in the filling of the new positions created by the restructure. Clearly there is considerable scope for redeployment in this case and any retraining required should be provided to affected employees in line with the provisions of the current Enterprise Agreement.
The CWU will be pursuing this issue with Telstra in the coming days.