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2016-07-08

contact centre

Telstra slashes contact centre jobs in Perth, Melbourne

The CWU has condemned a plan that will see hundreds of employee jobs cut from Telstra’s Global Contact Centre (GCC) operations as more functions are offshored. 

Telstra notified the CWU on 6 July that it is proposing to close its Dedicated Moves Team (DMT) centre in Perth with a loss of 94 jobs. The work is being transferred to “Centres of Excellence” in Bathurst and in the Philippines. 

It also intends to close down a number of functional areas at its 717 centre in Melbourne, resulting in the loss of a further 109 roles, although Telstra says it intends to create 10 new jobs in related areas and staff facing redundancy will be able to apply for these. 

Further work will go from centres in Brisbane and Adelaide as certain functions performed there are transferred to “industry partners” Teletech Lipa and Teletech Cebu in the Philippines. However there will be no net impact on Telstra job numbers from these particular changes as existing staff will simply be used to handle different kinds of traffic. 

The CWU and other Telstra unions met with Telstra over this proposal on Friday 8 July. Telstra indicated that consultation on the changes would go for a minimum of three weeks, allowing unions time to consult with staff.  

The CWU will be talking members during this period. If you are affected by these cuts, please contact your state branch. The union relies on feedback from members about both the personal and operational impacts of such cuts to be able to push back against management’s plans.

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