The CWU has now notified a dispute with the Fair Work Commission over pay rates and training for employees working on its Single Service Desk.
As reported in E-bulletin #1, these employees have been performing a wider range of functions since Optus rationalised its Help Desk operations into a single contact point last year.
The reorganisation has also meant that some employees are now dealing with more complex service resolution issues and procedures – but without extra training or extra pay.
The notification of a formal dispute follows a number of meetings between the CWU and Optus which failed to resolve these issues.
Members will be kept informed about progress in this case.