The CWU has notified the Fair Work Commission of a dispute with Telstra over changes to rest breaks in Directory Assistance (DA).
Telstra notified the CWU of its proposal to reduce the number of breaks available to workers in this area in March this year. During subsequent meetings we argued that the proposal represented a dramatic reduction in relief from the stress of DA work without any equivalent change in the nature of the work itself.
We also argued that the changes should not proceed without any independent risk assessment of the proposal being conducted. Needless to say, Telstra did not agree to this proposal.
A hearing of the dispute has been set for Friday 15 May. Members will be kept informed of developments.