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2014-09-12

Post Office

Post uses poor methods to determine staffing in post offices

It is common knowledge Australia Post uses poor methods to determine staffing in post offices. They rely too much on spurious analysis WFM/ROM and incorrect use of MODAPTS.

Now they say Post offices will open on Saturday with a minimum of 2 staff in the front office and a minimum of 1 staff member where the hatch only is open. Staffing for Saturdays will be assessed on knowledge of outlet volumes and conditions, projected customers and experience with outlets that currently trade Saturdays.

But our understanding is that most, if not all, offices that currently trade on Saturdays have a minimum of 3 staff. Hatches do not currently open on Saturdays. Having one person open hatch on Saturday raises many safety and security issues.

Like their methods of analysis for weekday staffing their rationale for Saturday staffing appears more to do with justifying staff reductions than with ensuring workers safety and services are correctly staffed.

 

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