The CWU has made representations to Optus about the pay of a number of members whose work has changed as a result of an internal company reorganisation.
Last year, Optus rationalised a number of its Help Desk functions to create a Single Service Desk with responsibility for a wide range of functions , including support for major corporates and mobiles and 24/7 support for Premium Managed Customers.
Members have reported that virtually no training has been offered to employees now performing what are more complex and diverse functions.
The company has also made no change to pay levels, despite the saying that REM levels would be reviewed.
The CWU met with Optus over this matter late last year and a working party was established to examine the pay and grading issues involved but it has yet to produce any outcome satisfactory to the union and its members.
The CWU has advised Optus that it will take the dispute to the Fair Work Commission if it cannot be otherwise resolved.