The steady flow of technical work out of Telstra continues, with another 8 positions, this time from Service Assurance Operations (SAO) being sent offshore to “service partner” Infosys.
The jobs are from the Transmission team and Telstra says they largely involve the performance of simplex, high volume and repetitive work. However as the jobs are currently banded at the Jo Family 3i and 3ii level they can scarcely be categorised as unskilled.
A further 24 positions are being taken out of the Applications Management Group which is part of the IT Operations team in Telstra Service Operations (TSO). Telstra says these jobs aren’t being sent offshore but the move still represents a further loss of capacity from within the company.
Telstra’s ongoing outsourcing and offshoring of skilled work is affecting the members of all three unions currently involved in Enterprise Agreement (EA) negotiations with Telstra – the CPSU and Professionals Australia, as well as the CWU.
The unions have agreed that it is an issue that must be addressed in the next EA and commitments around skill retention and job security will form part of the unions’ formal log of claims in the current negotiations.